Sonicwall NetExtender Troubleshooting

Sonicwall NetExtender Troubleshooting

Please note: this is intended for SonicWall NetExtender users.  NetExtender is a separate SonicWall application from Capture Client (endpoint protection).

SonicWall NetExtender is a VPN software client which allows the user to connect to one of CSI's firewalls to enable connection to the Bloodhound software server.

Use the table below to determine whether you will need SonicWall NetExtender software or not.

ScenarioNetExtender Software Needed
Onsite with local SonicWall VPN Portal
N
Onsite with local SonicWall - Remote VPN
Y
Onsite without local SonicWall
Y
Hybrid
Y
Remote
Y


Ensure you are always using the most current version of the software found at https://www.sonicwall.com/products/remote-access/vpn-clients

Depending on where the user is to connect from they may need to use one of various server addresses to connect.  For initial connection, or TOTP / MFA reconfiguration, you will need to visit the portal separately from the NetExtender client in order to scan a QR code

Use the table below to determine your connection information

Location
Domain
Server Address
Portal
Hudson
LocalDomain
apollo.csihudson.com:4433
Monroe
LocalDomain
voyager.csihudson.com:4433
Neenah
LocalDomain
mariner.csihudson.com:4433
Green Bay
LocalDomain
pathfinder2.csihudson.com:4433
Remote Cisco
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